Throughout communities in Illinois and Wisconsin, 13 hospitals, numerous community-based health centers and clinics, our 13,000+ colleagues have built a culture based on our solid core values of respect, care, competence, and joy. These are the ideals we believe in, work by, and live each day.

Built upon more than 145 years of service to the communities we serve, we now look to the future and our place in it as a health care system that strives to continually improve processes, procedures, and outcomes with the latest and most advanced technologies and treatments.

Regardless of how far our passion for excellence carries us, our focus will always remain on the most important person in our entire organization: The patient.

HSHS requires COVID-19 vaccines or an approved medical or religious exemption for all colleagues. This does not apply to positions that are classified as 100% remote.

HSHS and affiliates is an Equal Opportunity Employer (EOE).

HSHS is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce.

The Coordinator of Patient Experience provides coaching and support to ensure effective and successful patient experiences and improve patient satisfaction and outcomes in support of our operations. This colleague will work with Physicians and other medical staff while acting as a liaison between the patient and healthcare personnel by keeping the lines of communication flowing and working to improve the overall interactions for our patients and their families. This position will involve travel to our HSHS Medical Group and Prairie Cardiovascular clinic locations. 

Open to applicants in proximity to Jacksonville over to Mattoon, as well as Springfield down to the Southern IL area.

Education

High School Diploma or GED plus 5 years relevant patient advocate experience is required.

Associates degree in business or healthcare plus 3 years relevant patient advocate experience is preferred.

Experience

Three years of patient advocate experience is required.

Certifications, Licenses and Registrations

N/A